At Sachdeva Handloom Palace, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with a straightforward and transparent return process.

Eligibility for Returns

• Returns are accepted within 7 days of purchase or delivery.
• The product must be unused, unwashed, and in its original condition with all tags, labels, and packaging intact.
• Applicable for items that are defective, damaged during delivery, or incorrect orders.

Non-Returnable Items

• Customized or personalized products.
• Items that have been used, washed, or altered.
• Clearance or “Final Sale” products.

How to Return

1. Initiate Return: Visit our store at the address below or call us at 088605 01021 to start the return process. You can also email us with details of the issue and images if applicable.
2. Approval: Our team will review your request and approve eligible returns.
3. Return Method:
   • If you purchased in-store, bring the product along with the original invoice to our shop.
   • If it was a home delivery, pack the item securely and follow the instructions provided by our team. Return shipping charges may apply unless the return is due to our error.
4. Refund or Exchange: Once the item is inspected and approved, a refund, exchange, or store credit will be issued. Refunds take 7-10 business days to process.

Refund Options

• Refunds will be processed in the original payment method.
• Store credit is also available for future purchases.

Exchange Policy

Exchanges for different sizes, colors, or designs are subject to stock availability. Contact our team to confirm availability before visiting the store.

Store Details

• Address: Shop No. 1, Umrao House, Jwala Heri Main Market, Paschim Vihar, New Delhi, Delhi 110063
• Phone: 088605 01021
• Timings: 10:00 AM to 9:00 PM

We value your trust and aim to provide a delightful shopping experience. For any assistance, feel free to call or visit us. Thank you for choosing Sachdeva Handloom Palace!